SOC 2 (System and Organization Controls 2, attested by AICPA-certified auditors) has become procurement-table-stakes for SaaS, fintech, and many B2B-services companies. The audit attests an organisation's controls against the AICPA Trust Services Criteria — Security (mandatory), and any combination of Availability, Processing Integrity, Confidentiality, and Privacy.
For MSPs, SOC 2 is two relationships: the MSP's own SOC 2 audit (essential for serving SOC-2-conscious clients) and SOC 2 readiness delivered as a service to client tenants. Both require continuous evidence collection mapped to the Trust Services Criteria.
What to look for
- AICPA Trust Services Criteria mapping. Direct mapping to the Common Criteria (CC1–CC9) and the Additional Criteria (Availability A1, Processing Integrity PI1, Confidentiality C1, Privacy P1–P8).
- Multi-tenant for MSP delivery. Per-client isolation, per-client billing, co-branded reports for client-facing audit deliverables.
- Continuous endpoint and cloud evidence. Patch state, configuration, MFA enforcement, audit logging, change management — collected from actual endpoints and cloud tenants continuously, ready for auditor sampling.
- Audit-firm collaboration tools. Auditor read-only access scopes, evidence request workflow, sampling support, request-for-evidence tracking.
- SOC 2 Type 2 maturity. Type 1 attests to design effectiveness at a point in time; Type 2 attests to operating effectiveness over a period. Look for tooling that supports the period-based evidence Type 2 demands.
- Bundled with the rest of the MSP stack. Standalone SOC 2 platforms add another invoice. Bundled MSP platforms keep evidence collection contiguous with patching, breach detection, and helpdesk.
Options to evaluate
Lavawall®Multi-tenant MSP platform with SOC 2 framework first-class
Direct AICPA Trust Services Criteria mapping (CC1–CC9, A1, PI1, C1, P1–P8). Continuous evidence from Windows / macOS / Linux endpoints and M365 / Entra / Azure / Google Workspace tenants. Multi-tenant by design. SSP / POA&M generation. Built and used by ThreeShield, an audit firm with CISSP- and CISA-credentialled staff.
Best when: MSPs delivering SOC 2 readiness as a service across multiple client tenants and pursuing SOC 2 for themselves.
Vanta / Drata / SecureframeSingle-tenant SaaS GRC platforms
Polished onboarding for a single SaaS company chasing first SOC 2 attestation. Not designed for MSP multi-tenant delivery to many client orgs.
Best when: A single SaaS company chasing first SOC 2 attestation.
HyperproofEnterprise compliance program management
Mature program-management platform with broad framework coverage. Lives downstream of evidence collected by other tools.
Best when: Mid-market enterprises with dedicated GRC teams and existing evidence collection.
SharePoint + audit-firm engagementDocumentation-led approach
The pre-platform approach: SharePoint or Confluence for control documentation, Excel for control inventory, audit firm handles sampling. Works for one-time audits; does not scale to a continuous-evidence operating model.
Best when: Organisations with one-off SOC 2 needs and dedicated internal audit support.
How Lavawall® fits
Lavawall® treats SOC 2 as a first-class framework alongside CMMC 2.0, NIST CSF, CIS, ISO 27001, HIPAA, PCI DSS, and the Canadian privacy bundle. The AICPA Trust Services Criteria map directly to live evidence Lavawall® already collects.
Multi-tenant by design lets an MSP deliver SOC 2 readiness to multiple client tenants from one console. Per-client isolation, per-client billing, and co-branded reports are native concepts.
For MSPs pursuing SOC 2 for themselves, the same platform produces the evidence base for both the MSP's own audit and the client tenants the MSP supports. ThreeShield, the audit firm that built Lavawall®, has direct experience advising on SOC 2 audits.
Frequently asked
- Does Lavawall® perform the SOC 2 audit?
- No. SOC 2 audits must be performed by an AICPA-certified independent auditor. Lavawall® produces the evidence; the auditor samples and attests. ThreeShield offers CISSP/CISA-led readiness work but is not the SOC 2 auditor of record.
- Type 1 or Type 2?
- Type 2 is what most enterprise procurement processes expect. Type 1 is sometimes used as an interim deliverable for organisations not yet ready for the period-based evidence Type 2 requires.
- Does Lavawall® cover ISO 27001 alongside SOC 2?
- Yes. ISO 27001 is one of the 15+ frameworks. The control overlap means a single evidence base supports both audits.