Syncro packages RMM, PSA, invoicing, and basic remote access in one tool aimed at smaller MSPs. Per-tech pricing and integrated billing are the calling cards.
What Syncro doesn't deliver is a security platform: 7,400+ application patching, 15+ framework GRC, multi-tenant cloud breach detection with endpoint correlation, kernel-free application control, replacement prioritization, and SaaS / shadow-AI discovery are not part of the package.
Lavawall® is what most growing Syncro MSPs reach for once they need a security and compliance layer.
Where Lavawall® wins for MSPs
Lavawall® gives growing Syncro MSPs the security and compliance layer Syncro does not include. CMMC 2.0, CPCSC, SOC 2, HIPAA, PCI DSS, NIST CSF, CIS Controls, and the Canadian privacy bundle all map to Lavawall® evidence automatically.
Multi-tenant identity threat detection and response (ITDR) for M365 / Entra ID / Azure / Google Workspace with endpoint correlation is the second gap. Lavawall® makes it native.
Kernel-free application control, curated SaaS / shadow-AI discovery, and replacement prioritization round out the security layer that Syncro alone can't deliver.
Where Syncro MSP wins
Syncro's all-in-one RMM + PSA + invoicing model is genuinely valuable for smaller MSPs that want one tool and one bill.
For very small MSPs without dedicated security and compliance practice, Syncro alone can be sufficient until growth or client expectations require more.
Feature comparison
| Feature | Lavawall® | Syncro MSP |
|---|---|---|
| All-in-one RMM + PSA + invoicing | Lavawall® focuses on security/GRC; integrates with PSAs | Yes, core product |
| Cross-platform agent (Windows, macOS, Linux) | Full security parity | Yes, basic |
| Public application patch catalog | 7,400+ applications, published openly | OS + bundled third-party |
| Compliance framework mapping | 15+ frameworks with auditor-ready System Security Plan (SSP) and remediation plan (POA&M) | Reports; not GRC platform |
| M365 / Entra ID / Azure breach detection | Native multi-tenant identity threat detection and response (ITDR) | Limited |
| Google Workspace breach detection | Native | Limited |
| Application control without kernel driver | Native | No |
| Curated SaaS / shadow-AI discovery | 1,130+ catalog with user attribution | No |
| Replacement prioritization | Multi-factor scoring | Lifecycle dates |
| Akira ransomware indicator hunter | Native | No |
| Built and used by an audit firm | ThreeShield (CISSP / CISA) | No |
Who should pick which?
Pick Lavawall® if…
Growing Syncro MSPs that need security, GRC, and breach-detection capabilities Syncro doesn't deliver.
Syncro MSPs delivering CMMC 2.0, SOC 2, HIPAA, PIPEDA, or cyber-insurance readiness as a service.
Pick Syncro MSP if…
Very small MSPs who need an all-in-one operational tool with integrated billing and limited security ambitions.
Frequently asked
- Can Lavawall® be deployed through Syncro?
- Yes. PowerShell / bash scripts deploy via Syncro to Windows, macOS, and Linux endpoints.
- Does Lavawall® have its own PSA?
- Lavawall® includes a smart helpdesk (per-named-agent pricing, US$59 / agent / month, unlimited tickets) with device-GUID-linked tickets and AI knowledge-base suggestions. Syncro shops can keep Syncro PSA for invoicing and use the Lavawall® helpdesk for cybersecurity service desk work.
Security, FIPS 140-3, and zero-knowledge by design
Most RMMs hold the keys to everything they manage. Lavawall® is built the other way. The secrets that matter, vault items, server credentials, and any key pushed to an endpoint, are encrypted where you are and stored by us only as ciphertext, so an administrator with full access to our database sees encrypted blobs and nothing to open them with. See security and privacy.
Lavawall®’s agents and relay run on a FIPS 140-3 validated cryptographic module, the Go Cryptographic Module, NIST CMVP certificate #5247, and sign-in can be restricted to a FIPS 140-3 validated security key, the YubiKey 5 FIPS Series, certificate #5291. In-browser encryption uses the FIPS 140-3 approved algorithms. Full detail is on FIPS 140-3 support.
That same secret-handling powers WireGuard deployment across the fleet. Each endpoint generates its own private key locally and only the public key comes back, so the tunnel’s private key is never in a script, a log, or our database. An RMM that automates a VPN with a script carries that key through its job history and the vendor’s database instead. Weighing Syncro for a regulated environment? This is the line worth checking against your obligation.