Notification Setup

Where to find it

Logs & monitoring › Notification Setup

Who can use it

Anyone who can see the page. Some roles cannot change service provider alerts.

Plan

Included

For

Everyone

What the page is for

Notification Setup controls how Lavawall notifications reach people. Company-wide, you choose the email subscribers for a company, which notification types each one receives, whether they also get browser notifications, and how often they are contacted for each severity level, including daily digests at set times.

For yourself, you can turn on notifications for the phone or computer you are using, so elevation requests and security advisories reach you without the console open. If live chat is on for your account, you can also set chat alerts for this browser.

The page also sets when inactive users are reported (users in Active Directory, Microsoft 365 or Google Workspace who have not signed in for a set number of days) and whether service provider outages, reported on providers' own status pages, become notifications.

What you see

1. Notifications on this device: turn on notifications for this browser, send tests, and see your registered devices.
2. Live chat in this browser: Notify me about new chats, Play a sound for new chats and Do not disturb (shown when live chat is available to you).
3. More notification settings: links to Elevation requests, Threat news and All notifications.
4. Service provider incidents: which providers' outages and maintenance create notifications.
5. Company-Wide Inactive User Defaults: days before an inactive user is reported, per directory.
6. Notification Subscribers: each subscriber's email, notification types and inactive user thresholds, with Add subscriber.
7. Notifications for (subscriber): the settings dialog for one subscriber.

How to use Notification Setup

How to get notifications on your phone or computer

1. Open this page on the device you want to use.
2. Click Turn on for this device, allow notifications when the browser asks, give the device a name and click Turn on.
3. Click Send a test to this device to check it works. Send a test to all my devices checks every device you have turned on.
4. To stop, click the turn-off button next to the device in the table and confirm.

How to add a subscriber

1. Select the company.
2. Click Add subscriber, enter the email address and click Add.
3. The new subscriber receives every notification type by default. Click the edit button on their row to narrow it.

How to choose what a subscriber receives

1. Click the edit button on the subscriber's row.
2. Under Reports on, choose This company only or This company and all client companies.
3. Under Delivery, the Email digest is always on. Tick Browser notifications to also send to their registered devices.
4. Choose the Subscriber timezone. Digest times are in this timezone.
5. Under Other notifications, leave Receive all notification types on to include future types automatically, or turn it off and tick the types you want. Use Filter..., Select all visible and Clear all to speed this up.
6. Click Save.

How to control how often someone is contacted

1. Open the subscriber's settings.
2. Under Notification frequency & digest schedule, for each level (Critical, High, Moderate, Low, Server outage) tick Send … notifications and set Wait at least (minutes between sends).
3. For High, Moderate and Low, set up to two digest slots with a time and days of the week. Turn off sending for Low if you only want Low notifications in the digest.
4. Click Save.

How to set inactive user thresholds

1. Under Company-Wide Inactive User Defaults, for Active Directory, Microsoft 365 and Google Workspace, set Notify after inactive for (days) and Re-notify every (days, 0 = once only), tick Enabled for this company and click Save. Reset returns to the default.
2. To override for one person, open their settings, and under Inactive user notifications change the values or click Use company default.

How to get service provider outage alerts

1. Under Service provider incidents, choose For every provider: Automatic (providers in use), All providers or Off.
2. Override individual providers in the table with Filter providers and the Alerts column.
3. To be emailed, tick Service provider outage and Service provider issue or maintenance for a subscriber.

Tips

• Device notifications are just for you; everything below that card applies to the whole company.
• Critical and Server outage notifications are sent immediately; they are never held for a digest.
• The inactive user threshold falls back to 90 days when nothing is set.
• Provider incidents close on their own when the provider marks the problem resolved. Only active clients are counted.
• Do not disturb for chat sends new chats to other technicians instead of you.

Troubleshooting

• The test did not appear. Check that notifications are allowed for your browser in the device's own settings, and that Do Not Disturb or Focus is off.
• "That device needs turning on again". Its registration expired. Open this page on that device and choose Turn on for this device.
• "Invalid days". Inactive days must be between 1 and 3650; re-notify between 0 and 3650.
• "Your role cannot change provider alerts." Ask an administrator to change the provider settings.
• A subscriber gets nothing. If Receive all notification types is off and no types are ticked, they receive nothing. Tick at least one type.

Task guides that use this page

• Map a client's office network and watch for outages

Related articles

• Notifications (Logs & monitoring)
• Elevation Settings (Application elevation)
• Threat News (Threat hunting)
• Nessus Scanner (Reports)
• Activity Log (Logs & monitoring)

Still need help?

Search the support centre, or contact our support team and tell us which page you were on.

Names, companies, devices and figures in the pictures are examples. Other product and company names are trademarks of their respective owners.