Canadian PSA
A Canadian PSA that already knows the device.
Ticketing, time tracking, and remote support in one Canadian console. Lavawall® Smart Helpdesk puts the ticket next to the machine it is about, starts the timer when the remote session starts, and files everything automatically, with no per-agent ticketing fees, CAD billing, and data kept in Canada.
Start free, no credit card What is inside
Tickets · time tracking · integrated remote support · recurring tickets · HubSpot sync
The PSA core, in the same console as your RMM
Because the helpdesk lives beside the device data, the ticket already knows which machine it is about.
Device-aware ticketing
Filter by status, priority, assignee, company, tag, or date, link a device, see live device stats, and launch remote support from the ticket.
Time tracking that starts itself
A remote-support session creates the ticket and starts the timer automatically, then files the transcript, notes, and a time entry when you stop.
Integrated remote support
A real Windows administration cockpit in the browser, not a bolted-on screen-share, with every session logged against the ticket.
Recurring and scheduled tickets
Daily, weekly, monthly, or yearly patterns, ordinal days, templates, timezone awareness, and end conditions for the work that repeats.
Knowledge base and canned responses
Live KB suggestions in the ticket sidebar, slash shortcuts, shared templates, and categories such as Billing and Onboarding.
CRM and quoting via HubSpot
Sync companies, deals, contacts, notes, quotes, and assets with HubSpot, and import from ZenDesk, so you keep your history.
Why a Canadian PSA, and where it stops
The ticket and time record of an MSP holds client contacts, device detail, and a running account of the work you do inside their environment. Keeping that in Canada, billed in Canadian dollars, matters to a lot of Canadian clients. Lavawall® places your PSA data in Canada by default, charges no per-agent ticketing fees, and is supported by the Canadian team that builds it.
We would rather be precise than oversell: Lavawall® is the PSA core an MSP runs day to day, ticketing, time tracking, remote support, recurring work, and CRM sync, not an accounting package. It handles quoting through HubSpot and pairs with your invoicing system for the books. For the full feature detail, see the Smart Helpdesk page and what per-named-agent helpdesk means.
Frequently asked
- Is Lavawall a full PSA?
- Lavawall® provides the PSA core an MSP runs on day to day: device-aware ticketing, time tracking, integrated remote support, recurring and scheduled tickets, a knowledge base, and queue insight, all in the same console as your RMM. It syncs with HubSpot across companies, deals, contacts, quotes, and assets for the CRM and quoting side, and imports from ZenDesk. It is not an accounting package, so it pairs with your invoicing system rather than replacing it.
- What makes it a Canadian PSA?
- It is built, hosted, and supported in Canada by ThreeShield, a Calgary audit firm. Your ticket and time data are placed in Canada by default, you are billed in Canadian dollars, and there are no per-agent ticketing fees.
- Are there per-agent ticketing fees?
- No. Ticketing, canned responses, time tracking, knowledge-base search, and remote-support integration are included with all Lavawall® MSP plans, with no per-agent ticketing fees and no add-ons for it.
- Can I move from my current tool without losing history?
- Yes. Lavawall® imports ZenDesk tickets, contacts, knowledge-base articles, macros, and dynamic content, syncs with HubSpot, and supports email-to-ticket forwarding.