Accessibility statement

Our target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, which also covers the Level AA success criteria of WCAG 2.0 and 2.1. WCAG 2.2 Level AA is the technical baseline referenced by EN 301 549 and used across Canadian, US, EU, UK, Australian, and New Zealand accessibility expectations, and it is our design and development standard for new and updated content.

Current status

This website is partially conformant with WCAG 2.2 Level AA. Partially conformant means most of the site meets the standard, but some content or components do not yet fully meet it. We improve accessibility on an ongoing basis, and it is part of how we review and publish new pages. Recent improvements include a skip-to-content link, keyboard focus indicators, and support for reduced-motion preferences.

Accessibility in the Lavawall® console

Accessibility is not just a marketing-website concern for us. We are working through the Lavawall® product console and have already built in a range of accommodations that a person can turn on for themselves:

• Accessibility settings on every page. A settings button, marked with an “Aa” icon, sits in the top bar of every console page, including the status portal. Pages with no top bar get a floating button instead. Changes apply straight away and are remembered in that browser. From it you can set text size from 100% to 200%, turn on high contrast in light or dark, underline all links, add extra text spacing, switch to a plainer font, and reduce motion.
• A responsive large print view. It sets text to 150%, stacks the page into a single column, doubles the size of buttons and fields, and moves the sidebar behind the menu button. Tables scroll inside their own card, and nothing scrolls sideways, even on a phone.
• Fixes that apply to every page. Darker text and button colours in the same hues, and darker field borders, for stronger contrast; a clearly visible focus ring that never hides under the top bar; larger minimum click targets; a skip link; and the page title rendered as a real heading.
• Automatic remediation. A script patches common problems on every page: click-only elements, unnamed buttons and fields, sortable table headers, and status messages screen readers did not announce. Everything it patches is tagged data-lw-a11y="auto", so each page's tagged elements are its own fix list.

This work is ongoing and the console has its own roadmap. If you use the console with assistive technology and something does not work, tell us and we will work with you directly. You can also help shape what we build next through our Accessibility Advisory Program.

Accessibility Advisory Program

We build accessibility into Lavawall® with the people who rely on it. If your organization has employees with accessibility needs, join the Accessibility Advisory Program: new clients get a 60-day trial to use Lavawall® and help shape the accommodations we build next, and existing clients who contribute to the program receive credit on their account.

Known limitations

We are aware of, and working on, the following:

• Some colour combinations on decorative or legacy sections may not yet meet the minimum contrast ratio at every size, and are being reviewed.
• Our live-chat widget is software we build in house. We are bringing it fully to Level AA as part of our ongoing review. The anti-spam challenge on our forms is a third-party component; where a third-party component falls short we provide alternatives, including phone and email, for every interaction.
• The Lavawall® product console is a separate application with its own accessibility roadmap; the accommodations described above are live and we continue to expand them. This statement's conformance claim covers this marketing website. Tell us your requirements and we will work with you on the console.
• Some downloadable documents may not be fully tagged for accessibility. We will provide an accessible version of any document on request.

This is a self-assessment based on our own automated and manual testing, carried out as part of an ongoing internal accessibility review. We update this statement as that work progresses.

Alternatives and accommodations

If any part of this website is a barrier for you, we will help directly and provide the information or service in a format that works for you, at no charge. Tell us what you need and we will arrange it.

How to report a problem

We welcome your feedback. If you encounter an accessibility barrier, or need content in an alternative format, please use our accessibility feedback and bug-report form, describing the page and the problem. You can also reach us through the phone numbers in the footer. We aim to respond within five business days. Our commitments and timeline are set out in our accessibility plan.

Standards this statement refers to

WCAG 2.2 (and 2.0 / 2.1) Level AA; EN 301 549 (referenced by the European Accessibility Act); and the accessibility expectations of the Accessible Canada Act and provincial standards such as AODA, the Americans with Disabilities Act and Section 508, the UK Equality Act, the Australian Disability Discrimination Act, and New Zealand accessibility guidance. Meeting WCAG 2.2 Level AA is the common technical baseline for all of these.

Last reviewed: September 2026. We review this statement at least annually and after significant site changes.