A Canadian alternative to HaloPSA
HaloPSA is a help desk and PSA platform for MSPs (source). Lavawall® is a Canadian alternative for help desk and PSA, owned and hosted in Canada, with the closest match for each HaloPSA capability listed below.
On this page: HaloPSA at a glance, feature by feature, HaloPSA and Canada, and moving over.
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14-day trial of the full platform, no credit card. Then month-to-month, in Canadian dollars, with no long-term contract.
HaloPSA at a glance
What HaloPSA says about itself, with a link to the page each fact comes from.
| Made for | MSPs (source) |
|---|---|
| Pricing model | Per technician (named or concurrent agent), all features in one plan (source) |
| Free trial or free plan | Trial (30 days) (source) |
| Deployment | Both (Halo Cloud, private cloud, or on-premise) (source) |
| Integrations it lists | Datto RMM, CW Automate, Atera, Auvik, and Acronis Cyber Protect (source) |
| Data export | Reports export to CSV (source) |
HaloPSA feature by feature
HaloPSA lists these capabilities on its own website; each links to its source. Beside each is the closest Lavawall® feature and the article that shows how to use it.
| What HaloPSA says it does | Closest Lavawall® feature | How-to article |
|---|---|---|
| Ticketing, SLAs, contracts, and asset management (source) | Help desk with unlimited tickets, SLAs, and a knowledge base | Tickets |
| Automated billing and contract adjustments (source) | Client billing from live device and licence counts, with QuickBooks Online | Client Billing |
| Workflow automation and smart ticket routing (source) | Help desk with unlimited tickets, SLAs, and a knowledge base | Tickets |
| Client self-service portal and knowledge base (source) | Knowledge base and a client service status page | Knowledge Base |
| AI ticket triage and virtual agents (source) | Lavawall does not offer autonomous AI agents for this. | |
| Dashboards, client reports, and forecasting (source) | Dashboards and client reports | Company Summary |
Lavawall® has a close match for 5 of these 6 HaloPSA capabilities. For the other 1, check whether you rely on them before you move.
HaloPSA and Canada
Halo has had its global headquarters in Stowmarket, England, and has announced a move to Ipswich. Halo's security page lists six AWS regions, including Montréal. HaloPSA publishes Canadian-dollar prices.
| Canadian criterion | Lavawall® | HaloPSA |
|---|---|---|
| Headquarters and ownership | Calgary, Alberta; fully Canadian-owned | Suffolk, England |
| Hosting in Canada | Yes, by default | AWS Montréal is among its regions (source) |
| Canadian-dollar pricing | Yes, with GST, HST, PST, and QST | Canadian-dollar prices published (source) |
| Console in French | Yes: Canadian French, Canadian English and US English, chosen by each person (details) | Language packs are available; French is not named in its own documentation (source) |
Taken from HaloPSA’s own website and documentation in September 2026 and linked on this page. Tell us if something has changed and we will correct it.
Lavawall® is built and owned by ThreeShield Information Security Corporation in Calgary, hosted in Canada by default, billed in Canadian dollars, supported from Canada, and available in Canadian French. What makes Lavawall® Canadian.
Moving from HaloPSA to Lavawall®
- Export what you need from HaloPSA. Its documentation describes this: reports export to CSV.
- Start a free Lavawall® trial and add your companies.
- Set up your clients and contacts, point your support email and website chat at Lavawall®, and run both until open tickets in HaloPSA are closed.
- Set up each feature from the table above. The how-to articles to start with: Tickets, Client Billing, Knowledge Base, Company Summary.
- Run both side by side and turn HaloPSA off one company at a time, when your team is ready.
Where HaloPSA may fit better
If your business runs on HaloPSA's project, contract, or procurement accounting, check what you rely on before moving; Lavawall® covers help desk, CRM, and billing next to the RMM. If Canadian hosting is your only requirement, HaloPSA’s Canadian option may already meet it.
Lavawall® has no direct equivalent for these HaloPSA capabilities, so check whether you need them:
- AI ticket triage and virtual agents: Lavawall does not offer autonomous AI agents for this.
Frequently asked questions
- Is Lavawall a Canadian alternative to HaloPSA?
- Yes. Lavawall® is Canadian-owned and hosted in Canada by default. Of the 6 HaloPSA capabilities listed on this page, Lavawall has a close match for 5.
- Does HaloPSA host data in Canada?
- Yes, according to its own documentation. Halo's security page lists six AWS regions, including Montréal.
- How is HaloPSA priced?
- Its own website describes its pricing as per technician (named or concurrent agent), all features in one plan. Lavawall® publishes its prices in Canadian dollars on its pricing page, month-to-month.
- Does HaloPSA offer a free trial?
- Its own website lists this: trial (30 days). Lavawall® offers a 14-day free trial with no credit card.
- What does Lavawall not replace in HaloPSA?
- Lavawall® has no direct equivalent for these HaloPSA capabilities: AI ticket triage and virtual agents.
- Can Lavawall replace HaloPSA?
- For many MSPs and IT teams, yes: Lavawall® covers help desk, CRM, and billing in the same console as the RMM. If you rely on deep project or procurement accounting, check that before moving.
- Can I export my data from HaloPSA?
- HaloPSA’s documentation describes this: reports export to CSV.
- Is HaloPSA available in French?
- Halo offers language packs, but its own documentation does not name French. Lavawall® works in Canadian French, Canadian English and US English, chosen by each person.
HaloPSA is a trademark of its owner. Other product names are trademarks of their respective owners. Lavawall is not affiliated with HaloPSA.