A Canadian alternative to ConnectWise PSA
ConnectWise PSA is a help desk and PSA platform for MSPs (source). Lavawall® is a Canadian alternative for help desk and PSA, owned and hosted in Canada, with the closest match for each ConnectWise PSA capability listed below.
On this page: ConnectWise PSA at a glance, feature by feature, ConnectWise PSA and Canada, and moving over.
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ConnectWise PSA at a glance
What ConnectWise PSA says about itself, with a link to the page each fact comes from.
| Made for | MSPs (source) |
|---|---|
| Pricing model | Contact sales for a quote (source) |
| Deployment | Both (cloud or on-premises) (source) |
| Integrations it lists | ConnectWise RMM, ConnectWise Automate, and ConnectWise ScreenConnect (source) |
| Data export | Report Writer exports to Excel, PDF, and XML (source) |
ConnectWise PSA feature by feature
ConnectWise PSA lists these capabilities on its own website; each links to its source. Beside each is the closest Lavawall® feature and the article that shows how to use it.
| What ConnectWise PSA says it does | Closest Lavawall® feature | How-to article |
|---|---|---|
| Help desk and service ticketing (source) | Help desk with unlimited tickets, SLAs, and a knowledge base | Tickets |
| Time tracking by client, project, or task (source) | Time tracking on tickets | Tickets |
| Automated recurring billing (source) | Client billing from live device and licence counts, with QuickBooks Online | Client Billing |
| Project management (source) | Lavawall does not include project management. | |
| Sales opportunity management (source) | CRM with companies, contacts, deals, and activities | CRM & Help Desk |
| Reporting and business metrics (source) | Dashboards and client reports | Company Summary |
Lavawall® has a close match for 5 of these 6 ConnectWise PSA capabilities. For the other 1, check whether you rely on them before you move.
ConnectWise PSA and Canada
ConnectWise has its global headquarters in Tampa, Florida. ConnectWise says its clouds are hosted at regional facilities on four continents, without naming them.
| Canadian criterion | Lavawall® | ConnectWise PSA |
|---|---|---|
| Headquarters and ownership | Calgary, Alberta; fully Canadian-owned | Tampa, Florida |
| Hosting in Canada | Yes, by default | See ConnectWise PSA’s documentation |
| Canadian-dollar pricing | Yes, with GST, HST, PST, and QST | See ConnectWise PSA’s pricing |
| Console in French | Yes: Canadian French, Canadian English and US English, chosen by each person (details) | End-user portal only, in Canadian French; no French option documented for technicians (source) |
Taken from ConnectWise PSA’s own website and documentation in September 2026 and linked on this page. Tell us if something has changed and we will correct it.
Lavawall® is built and owned by ThreeShield Information Security Corporation in Calgary, hosted in Canada by default, billed in Canadian dollars, supported from Canada, and available in Canadian French. What makes Lavawall® Canadian.
Moving from ConnectWise PSA to Lavawall®
- Export what you need from ConnectWise PSA. Its documentation describes this: report Writer exports to Excel, PDF, and XML.
- Start a free Lavawall® trial and add your companies.
- Set up your clients and contacts, point your support email and website chat at Lavawall®, and run both until open tickets in ConnectWise PSA are closed.
- Set up each feature from the table above. The how-to articles to start with: Tickets, Client Billing, CRM & Help Desk, Company Summary.
- Run both side by side and turn ConnectWise PSA off one company at a time, when your team is ready.
Where ConnectWise PSA may fit better
If your business runs on ConnectWise PSA's project, contract, or procurement accounting, check what you rely on before moving; Lavawall® covers help desk, CRM, and billing next to the RMM.
Lavawall® has no direct equivalent for these ConnectWise PSA capabilities, so check whether you need them:
- project management: Lavawall does not include project management.
Frequently asked questions
- Is Lavawall a Canadian alternative to ConnectWise PSA?
- Yes. Lavawall® is Canadian-owned and hosted in Canada by default. Of the 6 ConnectWise PSA capabilities listed on this page, Lavawall has a close match for 5.
- Does ConnectWise PSA host data in Canada?
- ConnectWise says its clouds are hosted at regional facilities on four continents, without naming them. Lavawall® hosts data in Canada by default.
- How is ConnectWise PSA priced?
- Its own website describes its pricing as contact sales for a quote. Lavawall® publishes its prices in Canadian dollars on its pricing page, month-to-month.
- What does Lavawall not replace in ConnectWise PSA?
- Lavawall® has no direct equivalent for these ConnectWise PSA capabilities: project management.
- Can Lavawall replace ConnectWise PSA?
- For many MSPs and IT teams, yes: Lavawall® covers help desk, CRM, and billing in the same console as the RMM. If you rely on deep project or procurement accounting, check that before moving.
- Can I export my data from ConnectWise PSA?
- ConnectWise PSA’s documentation describes this: report Writer exports to Excel, PDF, and XML.
- Is ConnectWise PSA available in French?
- Only in part. The end-user portal is available in Canadian French; no French option is documented for technicians. Lavawall® works in Canadian French, Canadian English and US English, chosen by each person.
ConnectWise PSA is a trademark of its owner. Other product names are trademarks of their respective owners. Lavawall is not affiliated with ConnectWise PSA.