📋 GRC compliance for CMMC 2.0, CPCSC, CPA Canada, IIROC…SaaS discovery for data governanceFree enriched web chat widget🚀 Enriched remote support without your laptop

Help a user remotely and record it in a ticket

A task guide: the pages to use, in order.

Five steps: decide whether the computer has the Lavawall agent; if not, create an ad-hoc support code; connect from Computers or the code; fix the problem in Remote Support; then record notes and close the ticket.
The same steps are listed below, with links to each page's article.

Steps

  1. Does the computer have the agent?. Yes: start from Computers. No: use Ad-Hoc Support
  2. No agent: create a support code. Send the join link; the user clicks Allow
  3. Managed computer: click Remote Desktop. Or Remote Shell / Backstage from the ⋮ menu
  4. Fix the problem. Files, chat, admin tools, scripts
  5. Record notes and close the ticket. Session Notes, Snapshot, Ticket & User

Articles for the pages in this guide

← All task guides

We use privacy-friendly, cookieless analytics to count visits, and one cookie to run our live chat. Both load only if you accept. We do not use advertising trackers, and we do not profile you across other websites. The essential cookies that keep the site working are always on. See our privacy policy.