Organization settings

Choose settings that apply to a whole organization, one card for each, such as whether Windows computers reconnect the network drives people have saved.

Open Organization settings in your console

Where to find it
Console menu › You › Organization settings
Who can use it
Anyone who is signed in, except people with the limited portal roles. A Super Admin, or someone with the Remote access policy permission, can change settings.
For
Administrators and technicians

What the page is for

Organization settings is a page in the Lavawall® console, in the menu under You. Lavawall is the RMM, security, and compliance platform from ThreeShield, built and hosted in Canada.

It holds the settings that belong to a whole organization, rather than to one person or one computer. Each setting has its own card, so you can find it and change it in one place.

An MSP or audit account picks the organization to work on from a searchable Organization list. Other accounts see only their own organization.

What you see

Everyone who is signed in can open the page, except people with the limited portal roles. A Super Admin, or someone with the Remote access policy permission, can change settings. Everyone else sees the cards read-only.

The Organization settings page, with the organization list and the Network drives card, where you choose Off, Connect all saved drives or Connect only the drives I choose.
The Organization settings page and its Network drives card.

The Network drives card

The Network drives card has one setting, Connect saved network drives, with three choices:

  • Off: the Lavawall helper does not connect network drives again.
  • Connect all saved drives: the default. Any saved network drive that is not connected can be connected again.
  • Connect only the drives I choose: tick the drives you want from the list of drives the organization’s computers have reported. If the drive you need is not listed, use Add a network path. You can choose up to 64.

Click Save to keep your choice.

When a network drive that someone saved in their Windows profile is not connected, the Lavawall helper on that Windows computer can connect it again. It only reconnects drives the person already saved. The choice is the default for every Windows computer in the organization. A single computer can have its own setting on its Storage tab: Inherit, Off, Connect all or Connect selected. See Device Detail.

Reporting does not depend on this setting. Each Windows computer reports the network drives saved in the signed-in user’s profile whether the setting is Off or not, and they are listed on the computer’s Storage tab.

Other cards you may see

  • Vault Access Controls: limits for unlocking, sharing and sessions in the password vault.
  • Regional Consoles: which regional consoles people at your organization may register on.
  • Remote Access for users: remote access for people who are not technicians.
The Vault Access Controls card, with the unlock, sharing, session, offline vault and passkey settings.
The Vault Access Controls card.
The Regional Consoles card, with the organization setting and the list of verified domains.
The Regional Consoles card.
The Remote Access for users card, with the on and off switch, the what-the-computer-shows choices and the per-computer table.
The Remote Access for users card.

How to use Organization settings

How to change the network drive setting

  1. Open You › Organization settings in the console menu.
  2. If you manage clients, pick the organization in Organization. Type to search the list.
  3. On the Network drives card, under Connect saved network drives, choose Off, Connect all saved drives or Connect only the drives I choose.
  4. If you chose Connect only the drives I choose, tick the drives you want. To add one that is not listed, use Add a network path and enter it.
  5. Click Save.

Tips

  • The cards are read-only unless you are a Super Admin or have the Remote access policy permission.
  • The choice is the default for every Windows computer in the organization. A single computer can differ, on its Storage tab.
  • Only drives that someone already saved in their Windows profile can be connected again.
  • Network drives are a Windows feature. Other computers are not affected.
  • A drive that no computer has reported yet can be added with Add a network path.

Troubleshooting

Why can I see the settings but not change them?
Only a Super Admin, or someone with the Remote access policy permission, can change settings. Ask a Super Admin to make the change or to give you that permission.
Does turning the setting Off stop computers from reporting their drives?
No. Each Windows computer keeps reporting the network drives saved in the signed-in user’s profile, and they stay listed on its Storage tab.
A computer is not following the organization setting.
That computer may have its own setting on its Storage tab. Set it to Inherit to follow the organization again.

Still need help?

Search the support centre, or contact our support team and tell us which page you were on:

Still need help?

Search the support centre, or contact our support team and tell us which page you were on:

We use privacy-friendly, cookieless analytics to count visits, and one cookie to run our live chat. Both load only if you accept. We do not use advertising trackers, and we do not profile you across other websites. The essential cookies that keep the site working are always on. See our privacy policy.