Viewer Admin tools

Look at processes, services, event logs, the registry and more on the computer you are connected to, in a read-only window that changes nothing.

Open Lavawall Viewer in your console

Where to find it
Lavawall Viewer › Session › Admin tools (Ctrl+Shift+A)
Who can use it
Technicians connected to a computer in the Lavawall Viewer. Your organization can turn Admin tools off.
For
Technicians
Plan
Organizations that use the Lavawall Viewer
Feature
Lavawall Viewer, remote support built for strict cryptography requirements

What the window is for

Admin tools is a window in the Lavawall® Viewer. While you are connected to a computer, it lets you look at what is on that computer: running processes, services, event logs, installed programs, the registry and more. Lavawall is the RMM, security, and compliance platform from ThreeShield, built and hosted in Canada. About this feature.

Admin tools is read-only in this release. Nothing in the window changes anything on the computer, and the only thing you can do with a result is copy it. The computer needs Lavawall agent 2.0.0.56 or later.

What you see

  • Tools: the list of tools, in groups. For a Windows computer: Task manager (Processes, Startup apps), System (Services, Installed programs, Event logs, Scheduled tasks, Devices, Windows features, Local users and groups), Registry, and Diagnostics (Disks and volumes, Memory, Reliability, Network connections, Disk cleanup). A Mac or Linux computer lists its own similar tools, such as Logs, Crashes, Hardware, Security, Users, Connections and Updates.
  • Read-only and As of: a label that says nothing can be changed, and the time the information was read from the computer.
  • Filter rows and the row count, for example “12 of 340 rows shown”. If a list is very long, the window says that only the first rows are shown.
  • Tab: for tools with more than one table, such as Volumes and Disks, or Users and Groups.
  • The table. Select a column heading to sort by it; select it again to reverse the order.
  • Buttons: Refresh, Reload tools, Show command lines, Process details, File details, Copy row and Copy table, depending on the tool.
  • Details: the pane that shows the details of the process or file you asked about.

How to open Admin tools

  1. In the Lavawall Viewer, start a remote session with a computer. See Lavawall Viewer.
  2. Open the Session menu and choose Admin tools…, or press Ctrl+Shift+A.
  3. In Tools, choose a tool. The window loads it and shows the table.

How to find and copy information

  1. Type in Filter rows to show only the rows that contain your text.
  2. Select a column heading to sort.
  3. Select a row and choose Copy row, or choose Copy table for everything shown. The window says Copied. when it is done.
  4. Choose Refresh to read the information again.

How to look closer at a process, a file, the registry or an event log

  1. Process details: in Processes, select a process and choose Process details. Command lines are hidden by default; choose Show command lines to see them. A copy includes them only while they are shown.
  2. File details: choose File details on a row that names a file to see that file’s properties.
  3. Registry: choose a Hive (HKLM, HKCU, HKCR, HKU or HKCC), type a Key path and choose Go. Registry keys lists the keys below it and Results lists its values. Choose Up to go to the parent key. The registry is shown, never changed.
  4. Event logs: choose a Log (System, Application, Security or Setup) to read its recent entries.

Tips

  • Nothing is kept. The results disappear when you close the window, lock the Lavawall Viewer or end the session.
  • The window works with the keyboard, and the sort order is announced to screen readers.
  • If you need to change something on the computer, use a remote session or a script instead; see Remote Support.
  • Your organization can turn Admin tools off. The window then tells you so.

Troubleshooting

“Start a remote session with a computer first.”
Admin tools works on the computer you are connected to. Connect to a computer, then open it again.
“This computer’s Lavawall agent must be updated to 2.0.0.56 or later for this.”
Update the Lavawall agent on that computer, then try again.
“Your organization turned off Admin tools.”
An administrator has turned Admin tools off for your organization. Ask your administrator.
“The Lavawall Viewer is locked. Unlock it to continue.”
Unlock the viewer from the Session menu, then try again.
“Copy and paste are turned off for remote sessions in your organization.”
Your organization does not allow copying from remote sessions, so Copy row and Copy table are refused.
“The Admin tools of this computer are not ready yet,” “The computer did not answer in time,” or “Too many requests.”
Wait a moment and try again. If a computer is slow to answer, Reload tools asks it for the list of tools again.
“This session is not allowed to use this tool.”
Your session does not include that tool. Ask your administrator.

Still need help?

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