Notification Templates

Browse ready-made messages for desktop notifications, then duplicate one to make it your own, in English and in French.

Open Notification Templates in your console

Where to find it
Support › Notification Templates
Who can use it
Super Admins and Admins
For
Technicians and administrators
Plan
Requires the Computer management part of your subscription. See plans
Feature
Reach every computer when email can't

What the page is for

Notification Templates is a page in the Lavawall® console, in the Support area. Lavawall is the RMM, security, and compliance platform from ThreeShield, built and hosted in Canada. About this feature.

It holds the ready-made messages you can pick on the Notify Computers page, so you are not writing an outage or phishing warning from a blank screen while people are waiting.

Each template can have an English and a French version. Lavawall's own templates are read only. Duplicate one to make a copy that belongs to your organization, then change the wording to suit you. Templates of the client organizations below yours are listed too.

What you see

The Notification Templates page, with the filter box, the New template button, and the View and Duplicate buttons on the first template numbered 1 to 4.
The Notification Templates page. Numbers match the list below.
  1. Filter templates…: type part of a name, category, type or owner to narrow the list.
  2. New template: write a template from scratch.
  3. View: open a Lavawall template to read it. Lavawall's templates are read only, which the padlock beside the name shows.
  4. Duplicate: add a copy to your organization that you can change.

The table shows each template's Name, Category, Type, Languages (EN, FR or both), Owner and when it was Updated.

The ready-made templates

  • Microsoft Email Status and Google Workspace Status, for outages at a provider
  • Planned Maintenance and Scheduled Downtime
  • Phishing Warning and Security Notice
  • Restart Required
  • Printer or Wi-Fi Issue and Internet Outage
  • Your Password Expires Soon

How to use Notification Templates

How to make your own from a Lavawall template

  1. Type in Filter templates… to find the template that is closest to what you need.
  2. Click View to read it, then close it.
  3. Click Duplicate. A copy was added to your organization.
  4. Click Edit on your copy and change the name, category, wording and link. Each language has its own Title and Message.
  5. Click Preview to check how it will read, then click Save. Template saved.
  6. On Notify Computers, your template now appears in Template.

How to write a new template

  1. Click New template.
  2. Enter a Template name, then choose a Category and a Type.
  3. Tick the box to include each language you want, English and Français, and choose the Default language. Include at least one language.
  4. Write the Title and Message for each language. For an application notice add the Application name, and for a restart notice add the Reason.
  5. Optionally add a Link text and a Link address (https only).
  6. Click Save.

How to delete one of your templates

  1. Find your template in the list and click Delete.
  2. Click Yes, delete. The template is no longer offered when you send notifications. Notifications already sent are not affected.

Tips

  • Write the French version too. Each computer receives the version in its own language, or the default version when there is none.
  • Wording that is ready before an incident saves time during one. Duplicate and adjust the outage and phishing templates in advance.
  • Nothing is sent from this page. A notification goes out only when someone chooses a template on Notify Computers and clicks Send Notification.
  • Links in templates must start with https.

Troubleshooting

"Only a Super Admin or Admin can manage notification templates".
Your account cannot change templates. Ask a Super Admin or Admin of your organization to make the change.
"Computer management is not part of this subscription".
Desktop notifications are sent to computers that run the Lavawall agent, and that needs the Computer management part of your subscription.
I cannot edit or delete a Lavawall template.
Lavawall's templates are read only. Click Duplicate to add a copy to your organization, then change the copy.
"Include at least one language." or "Enter a name for each language."
Tick at least one language, and give the template a name in each language you include.
"The templates could not be loaded."
Refresh the page and try again.

Still need help?

Search the support centre, or contact our support team and tell us which page you were on:

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