How does Lavawall shorten a support call?

On a typical 15-minute performance call, a tech can lose about 5 minutes logging into a slow RMM, connecting to the device, and digging through event viewer and task manager. Lavawall® loads historical CPU and RAM graphs almost instantly, summarizes and sorts event logs, and shows reboot history at a glance, cutting call times by roughly a third.

Will Lavawall add to my team's notification fatigue?

No, it reduces it. Lavawall® combines alerts from patching, event logs, Huntress, antivirus and MDR, Microsoft 365, backups, Cloudflare, domain expiry, and configuration monitoring into a digest at a frequency you choose. Fewer scattered alerts means fewer distractions, and nothing important falls through the cracks.

How does Lavawall reduce ticket volume over time?

By making unreliable hardware visible before it fails. Refresh prioritization reports and notifications let you replace failing machines proactively, which nearly eliminates the reliability and performance complaints that generate a large share of routine tickets.

Can I find and open a machine quickly during a live call?

Yes. Lavawall® supports single sign-on with M365 and real-time search by computer name, nickname, username, and IP address, so you reach the right device in seconds. Multi-year performance graphs zoom down to 15-minute intervals when you need to pinpoint exactly when something changed.

Service efficiency for MSPs

Give better service without hiring more techs.

The fastest way to grow margin is to serve each client for less. Lavawall® puts the data your techs need in front of them instantly, folds a dozen alert sources into one digest, and removes the reliability tickets at the source, so the same team handles more clients with less friction.

Start my free trial, no credit card See the MSP platform

Instant performance data · combined notifications · fewer reliability tickets

Stop waiting for your data

On a 15-minute performance call, a tech can burn 5 of those minutes just getting to the evidence: logging into a sluggish RMM, waiting on a device connection, opening event viewer and task manager, sifting through what they find, and apologizing to the client for the delay. That lost third of every call adds up across a whole service desk.

Lavawall® removes the wait. Single sign-on with M365 gets techs in quickly, and once they are in:

Historical CPU and RAM graphs for running and high-impact processes load almost instantly
Event log data arrives summarized, sorted, and searchable rather than raw
Reboot history and reasons are one click away
Real-time search finds a computer by name, nickname, username, or IP address
Multi-year performance graphs zoom down to 15-minute intervals

Call times drop by about a third, your staffing needs grow slower than your client base, and clients get answers instead of apologies.

Fewer notifications, more focus

Automation is supposed to save time, but a stream of alerts from every tool in the stack quietly eats it back through notification fatigue. When everything pings, techs either drown in noise or start ignoring it, and that is when a real issue slips past.

Lavawall® combines notifications from across your environment into a single digest at a frequency you set, pulling together alerts from patching, event logs, Huntress, antivirus and MDR, Microsoft 365, backups, Cloudflare, domain expiry, and configuration monitoring. The result is fewer distractions, higher productivity, and far less chance of an important issue falling through the cracks.

Remove tickets before they are created

The cheapest ticket is the one that never happens. A large share of routine helpdesk volume comes from tired hardware: failing batteries, dying drives, and machines old enough to misbehave in a dozen small ways.

Using refresh prioritization reports and notifications, Lavawall® makes those machines visible before they fail, so you replace them on a plan instead of in a panic. Reliability issues get nearly eliminated, which virtually removes the reliability and performance complaints that would otherwise fill your queue. Your techs spend their time on work that grows the business rather than on preventable break-fix.

Serve more clients with the team you already have.

No credit card required, no minimums, and no high-water-mark billing. Start cutting call times and ticket volume today.

Start my free trial

Common questions

How does Lavawall shorten a support call?: On a typical 15-minute performance call, a tech can lose about 5 minutes logging into a slow RMM, connecting to the device, and digging through event viewer and task manager. Lavawall® loads historical CPU and RAM graphs almost instantly, summarizes and sorts event logs, and shows reboot history at a glance, cutting call times by roughly a third.
Will Lavawall add to my team's notification fatigue?: No, it reduces it. Lavawall® combines alerts from patching, event logs, Huntress, antivirus and MDR, Microsoft 365, backups, Cloudflare, domain expiry, and configuration monitoring into a digest at a frequency you choose. Fewer scattered alerts means fewer distractions, and nothing important falls through the cracks.
How does Lavawall reduce ticket volume over time?: By making unreliable hardware visible before it fails. Refresh prioritization reports and notifications let you replace failing machines proactively, which nearly eliminates the reliability and performance complaints that generate a large share of routine tickets.
Can I find and open a machine quickly during a live call?: Yes. Lavawall® supports single sign-on with M365 and real-time search by computer name, nickname, username, and IP address, so you reach the right device in seconds. Multi-year performance graphs zoom down to 15-minute intervals when you need to pinpoint exactly when something changed.