Governance, risk & compliance

Canada National Do Not Call List and Telemarketing Rules (CRTC) Telecommunications Act ss. 41 to 41.7, current to 2026-09-30; CRTC Rules compilation modified 2014-03-31

The telemarketing rules for calls and faxes to Canadian consumers: Telecommunications Act ss.

41 to 41. 7 and the CRTC Unsolicited Telecommunications Rules (the National Do Not Call List Rules, the Telemarketing Rules and the Automatic Dialing-Announcing Device Rules, consolidated in one compilation).

This is a separate regime from CASL: CASL covers written electronic messages, while the Telecommunications Act s. 41(2) leaves out messages that are CEMs under CASL s.

6, and CASL s. 6(8) leaves out interactive two-way voice calls, faxes and voice recordings.

Telemarketers must register with the National DNCL operator and pay fees, must not call numbers on the list unless an exemption applies, and must keep their own internal do-not-call list. Exemptions in s.

41. 7(1) cover registered charities, calls to people with an existing business relationship who have not asked to be left alone, political parties and candidates, survey-only calls and newspaper subscription calls; an existing business relationship lasts 18 months after a purchase, lease or rental and 6 months after an inquiry or application (s.

41. 7(2)).

Calling hours in the Rules are 9:00 a. m.

to 9:30 p. m.

on weekdays and 10:00 a. m.

to 6:00 p. m.

on weekends, in the consumer's local time, and stricter provincial hours still apply. Administrative monetary penalties are up to $1,500 for an individual and $15,000 for a corporation per violation, and each day is a separate violation (ss.

72. 01 and 72.

03). The Rules compilation was read through a summarizing fetch (the CRTC site refuses direct downloads), so Part and section numbers should be confirmed by a person against the compilation.

Tiers: TELEMARKETER for those who place the calls, and CLIENT for organizations that hire a telemarketer. General information, not legal advice.

Assessment tiers & levels Lavawall supports

Lavawall assesses Canada National Do Not Call List and Telemarketing Rules (CRTC) at every level below, so you can start where you are and step up as your program matures.

How Lavawall® helps you get to Canada National Do Not Call List and Telemarketing Rules (CRTC) compliance

Most of Canada National Do Not Call List and Telemarketing Rules (CRTC) comes down to technical controls you have to run and prove: keeping systems patched, hardening configuration, detecting breaches early, backing up what matters, controlling access, and keeping evidence that all of it actually happened. Lavawall® runs those controls across Windows, macOS, Linux, and Microsoft 365 / Google Workspace from one console, maps them to Canada National Do Not Call List and Telemarketing Rules (CRTC), and tracks your posture continuously instead of once a year at audit time.

• Assess your current state against Canada National Do Not Call List and Telemarketing Rules (CRTC) in the Lavawall GRC module, with the questionnaire and control set built in.
• Remediate the gaps with the same platform — automated patching, configuration fixes, backups, and access review — not a separate project.
• Evidence everything with timestamped, exportable records auditors, insurers, and clients accept.

Related

Lavawall® supports Canada National Do Not Call List and Telemarketing Rules (CRTC) as part of a built-in catalogue of compliance frameworks. Framework requirements are summarized for planning purposes; always confirm the current official text before certifying.