Is Lavawall a full PSA?

Not quite: it is the PSA core, without accounting. Lavawall provides what an MSP runs on day to day: device-aware ticketing, time tracking, integrated remote support, recurring and scheduled tickets, a knowledge base, and queue insight, all in the same console as the Lavawall® RMM. It syncs with HubSpot across companies, deals, contacts, quotes, and assets for the CRM and quoting side, and imports from ZenDesk. It is not an accounting package, so it pairs with your invoicing system rather than replacing it. We would rather be precise about that than oversell it.

What makes it a Canadian PSA?

It is built, hosted, and supported in Canada by ThreeShield, a Calgary audit firm. Your ticket and time data are placed in Canada by default, you are billed in Canadian dollars, and there are no per-agent ticketing fees. Support comes from the Canadian team that builds it.

Are there per-agent ticketing fees?

No. Ticketing, canned responses, time tracking, knowledge-base search, and remote-support integration are included with all Lavawall MSP plans, with no per-agent ticketing fees and no add-ons for it.

Can I move from my current tool without losing history?

Yes. Lavawall imports ZenDesk tickets, contacts, knowledge-base articles, macros, and dynamic content, syncs with HubSpot, and supports email-to-ticket forwarding, so you can move without losing history.

Canadian PSA

A Canadian PSA that already knows the device.

Lavawall® Smart Helpdesk is a Canadian PSA that puts ticketing, time tracking, and remote support in one console. The ticket sits next to the machine it is about, the timer starts when the remote session starts, and everything is filed automatically. There are no per-agent ticketing fees, billing is in CAD, and data is kept in Canada.

Start free, no credit card What is inside

Tickets · time tracking · integrated remote support · recurring tickets · HubSpot sync

Built and run by ThreeShield, a CISSP & CISA audit firm 7,400+ apps patched Canadian data residency Featured on CBC & Global News BBB accredited

The PSA core, in the same console as the RMM

Because the helpdesk lives beside the device data, the ticket already knows which machine it is about.

Device-aware ticketing

Filter by status, priority, assignee, company, tag, or date, link a device, see live device stats, and launch remote support from the ticket.

Time tracking that starts itself

A remote-support session creates the ticket and starts the timer automatically, then files the transcript, notes, and a time entry when you stop.

Integrated remote support

A real Windows administration cockpit in the browser rather than a bolted-on screen-share, with every session logged against the ticket.

Recurring and scheduled tickets

Daily, weekly, monthly, or yearly patterns, ordinal days, templates, timezone awareness, and end conditions for the work that repeats.

Knowledge base and canned responses

Live KB suggestions in the ticket sidebar, slash shortcuts, shared templates, and categories such as Billing and Onboarding.

CRM and quoting via HubSpot

Sync companies, deals, contacts, notes, quotes, and assets with HubSpot, and import from ZenDesk, so you keep your history.

Why a Canadian PSA, and where it stops

An MSP's ticket and time record holds client contacts, device detail, and a running account of the work you do inside each client's environment. Many Canadian clients care that this record stays in Canada and is billed in Canadian dollars. Lavawall® places your PSA data in Canada by default, charges no per-agent ticketing fees, and is supported by the Canadian team that builds it.

We would rather be precise than oversell. Lavawall® is the PSA core an MSP runs day to day (ticketing, time tracking, remote support, recurring work, and CRM sync), and it is not an accounting package. It handles quoting through HubSpot and pairs with your invoicing system for the books. For the full feature detail, see the Smart Helpdesk page and what per-named-agent helpdesk means.

Frequently asked

Is Lavawall a full PSA?: Not quite: it is the PSA core, without accounting. Lavawall® provides what an MSP runs on day to day: device-aware ticketing, time tracking, integrated remote support, recurring and scheduled tickets, a knowledge base, and queue insight, all in the same console as the Lavawall® RMM. It syncs with HubSpot across companies, deals, contacts, quotes, and assets for the CRM and quoting side, and imports from ZenDesk. It is not an accounting package, so it pairs with your invoicing system rather than replacing it.
What makes it a Canadian PSA?: It is built, hosted, and supported in Canada by ThreeShield, a Calgary audit firm. Your ticket and time data are placed in Canada by default, you are billed in Canadian dollars, and there are no per-agent ticketing fees.
Are there per-agent ticketing fees?: No. Ticketing, canned responses, time tracking, knowledge-base search, and remote-support integration are included with all Lavawall® MSP plans, with no per-agent ticketing fees and no add-ons for it.
Can I move from my current tool without losing history?: Yes. Lavawall® imports ZenDesk tickets, contacts, knowledge-base articles, macros, and dynamic content, syncs with HubSpot, and supports email-to-ticket forwarding.

Start free →See the Smart Helpdesk

Moving from another tool?

See the Canadian alternatives to 49 help desk and PSA, each compared feature by feature with the other vendor’s own facts linked. For example: Zendesk, HaloPSA, Autotask, ConnectWise PSA.